Cisco Anyconnect Unable To Contact



Some USC online services require access through on-campus USC Secure Wireless or a wired network connection. USC offers Virtual Private Networking (VPN) to provide secure remote access to these services when you are off-campus. Use AnyConnect VPN if you are away from the USC campus and are unable to connect to services. Additionally, you must use AnyConnect VPN to access internal USC systems handling confidential or sensitive data, such as Student Information Systems (SIS), and file servers for specific schools and departments.

Unable To Contact The Necessary Server - Cisco Community

When I attempt to connect via Cisco AnyConnect VPN on the Verizon FIOS network, I get 'unable to contact xxx.yyy.com' I work at Verizon/Terremark and can't connect to my VPN over Verizon FIOS, and from what I gather there are 4-5 other people scattered throughout the country from my business unit who also have the exact same problem. Save the notepad as Cisco Anyconnect.reg ( To save as REG file, “Save as type:” option to “All Files” ) Double click on the Cisco Anyconnect.reg. Click “Yes” to continue. Now try logging in to Cisco AnyConnect SSLVPN and should be successfully connect to Cisco Any Connect Service.

  1. Cleaned all entries in the registry for both AnyConnect and Cisco. Ran DriverStoreExplorer.v0.8.4.2 that allows you to delete old drivers without touching the registry. I deleted the Cisco drivers; Thanks for the help everyone!
  2. 4.Within the Products folder, locate and delete the registry key which contains product information for Cisco AnyConnect Secure Mobility Client. Each registry key within Products is an alphanumeric string. Select the first key and look on the right side for ProductName REGSZ Cisco AnyConnect Secure Mobility Client.
  3. The VPN client agent was unable to create the interprocess communication depot. The VPN agent service is not responding. Please restart this application after a minute. The Cisco Anyconnect Secure Mobility Agent service on Local Computer started and stopped. Some services stop automatically if they are not in use by other services.

Please be aware that you DO NOT need to use AnyConnect VPN when accessing Blackboard, Zoom, Workday, ServiceNow, Microsoft Office 365 or Google Apps at USC.

Examples of Applications that Require AnyConnect VPN

  • Pitchbook – Marshall
  • Business Intelligence – Kuali
  • Remote Desktop Access
  • MyAccess
  • Student Information System (SIS)
  • Center for Advanced Research Computing (CARC)

How Do I Connect to VPN?

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  • Faculty/Non-IT Staff and Students: Use AnyConnect VPN using the following address: vpn.usc.edu. Duo Two-Factor Authentication (2FA) is required.
  • IT Employees/SIS Users: Use AnyConnect VPN using the following address: connect.usc.edu. Duo 2FA is required.

NOTE: For detailed Cisco AnyConnect VPN client installation instructions for Mac and Windows and Frequently Asked Questions, refer to the resources listed in the right panel.

Existing VPN URLs

The following URLs are supported via AnyConnect VPN:

  • connect.usc.edu
  • sslvpn.usc.edu
  • vpn.usc.edu

Where Do I Go for Help?

If you need help setting up AnyConnect VPN, please contact the ITS Customer Support Center.

Results

If you have questions regarding confidential data protection, please email infosecgrm@usc.edu.

Contents

Introduction

This document describes what to do when you enounter this Cisco AnyConnect Secure Mobility Client VPN User Message:

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Windows Vista and Windows 7 operating systems only.

Cisco

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Background Information

The Base Filtering Engine (BFE) Service

BFE is a service that manages firewall and Internet Protocol security (IPsec) policies and implements user-mode filtering. The security of the system is significantly reduced if you stop or disable the BFE service. It also results in unpredictable behavior in IPsec management and firewall applications.

Cisco AnyConnect VPN Client

These system components depend on the BFE service:

  • Internet Key Exchange (IKE) and Authenticated Internet Protocol (AuthIP) IPsec Keying Modules
  • Internet Connection Sharing (ICS)
  • IPsec Policy Agent
  • Routing and Remote Access
  • Windows Firewall

The AnyConnect Secure Mobility Client makes both routing and remote access changes to the host machine. The IKEv2 is also dependent on the IKE modules. This means that, if the BFE service is stopped, The AnyConnect Secure Mobility Client cannot be installed or used to establish a Secure Sockets Layer (SSL) connection.

There are threats in active circulation that disable and remove the BFE service as a first step in the infection process.

Win32/Sirefef (ZeroAccess) Trojan

Win32/Sirefef (ZeroAccess) trojan is a multi-component family of malware that uses stealth to hide its presence on your computer. This threat gives attackers full access to your system. Due to its nature, the payload might vary greatly from one infection to another, although common behavior includes:

  • Download and execution of arbitrary files.
  • Contact of remote hosts.
  • Disablement of security features.

There are no common symptoms associated with this threat. Alert notifications from installed antivirus software might be the only symptoms.

Win32/Sirefef (ZeroAccess) trojan attempts to stop and delete these security-related services:

  • Windows Defender Service (windefend)
  • IP Helper Service (iphlpsvc)
  • Windows Security Center Service (wscsvc)
  • Windows Firewall Service (mpssvc)
  • Base Filtering Engine Service (bfe)

Caution: Win32/Sirefef (ZeroAccess) trojan is a dangerous threat that uses advanced stealth techniques in order to hinder its detection and removal. As a consequence infection with this threat, you may need to repair and reconfigure some Windows security features.

Problem

The scenarios are:

  • The user cannot install the AnyConnnect Secure Mobility Client and receives the error message, 'The VPN client was unable to setup IP filtering. A VPN connection will not be established.'
  • The AnyConnect Secure Mobility Client worked fine initially. However; the end user can no longer establish a connection and receives the error message, 'Anyconnect was not able to establish a connectoin to the specified secure gateway. Please try connecting again.'

Solution

When these error messages are seen, it is important to confirm whether the BFE is actually disabled/missing or if the client is not able to recognize it. In order to troublehoot, complete these steps:

  1. Access the Service Control Manager (SCM) from the Windows menu:
  2. Search for the BFE service in order to confirm its presence or absence.

If the service works, the status displays as Started. If there is anything else in that column, there is a problem with the service. However, if the status displays as started, the client is clearly not able to communicate with the service, and it is possible there is a bug.

If the service is disabled or not started, some possible reasons are:

  • Malware, as previously explained, disables this service as a first step.
  • Registry corruption on the machine.

Repair Procedure

The first step is to scan and disinfect your system with an antivirus software. You should not restore the BFE service if it will be deleted again by Win32/Sirefef (ZeroAccess) trojan. Download the ESET SirefefCleaner tool from this web page, and save it to your desktop.

This video explains the procedure to remove the Win32/Sirefef (ZeroAccess) trojan:.

Once you have removed Win32/Sirefef (ZeroAccess) trojan, verify that the BFE service can be started and kept active by normal means. In order to do this:

  1. Start SCM and choose the Extended tab instead of the Standard.
  2. Choose the BFE service.
  3. Choose the Start option on the left.

Caution: It is a good practice to back up your files before you attempt this procedure. All information in this article is provided as is, without any warranty, whether express or implied, of its accuracy, completeness, or fitness for a particular purpose.

If this procedure does not work, complete these steps:

  1. Download the ESET ServicesRepair utility from this web page, and save it to your desktop.
  2. Execute the ESET ServicesRepair utility.
  3. Follow the prompts in order to repair the BFE service.
  4. Once the utility finishes, restart your computer.
  5. Once your computer restarts, install or execute The AnyConnect Secure Mobility Client again.

Note: Tests have shown that this tool helps in most cases where the registry files are corrupt or services are damaged. Therefore, if you encounter these error messages, this tool proves useful too:
- The VPN client agent was unable to create the interprocess communication depot.
- The VPN agent service is not responding. Please restart this application after a minute.
- The Cisco Anyconnect Secure Mobility Agent service on Local Computer started and stopped. Some services stop automatically if they are not in use by other services or programs.